Reference

Privacy Policy For Your kami99 Account

kami99 Privacy Policy explains what we collect when you open an account, use the mobile lobby and connect DANA, OVO, GoPay or QRIS.

Clear data purposesWallet status checksAccount access controlsDirect privacy requests
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kami99 Privacy Policy For Your kami99 Account
PRIVACY HELP

Where To Ask About Your Data

A privacy question should have a clear route, especially when it concerns an account or wallet event. Contact our support desk through the account help path and include the email or phone detail attached to your kami99 account, plus the date of the relevant action. We handle account access and payment receipt questions during the support window of 09:00 to 22:00 Western Indonesia Time. If your question concerns DANA, OVO, GoPay or QRIS, include the payment reference without sending a password or full wallet credential.

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Account privacy request

Ask us to correct, access or remove eligible account details through the support path connected to your login. We may request an account step or phone verification before discussing personal data, so a private request is not disclosed to another person.

Wallet record question

For a DANA, OVO, GoPay or QRIS record, send the payment reference, date and account contact detail. We use those points to locate the matching event while avoiding requests for your wallet password, PIN or complete payment credentials.

Access or deletion route

If you want to understand a stored record or ask for eligible deletion, state the exact request in your support message. We explain any identity check, legal retention need or account step before action, and access depends on local law.

DATA PRACTICE

How kami99 Handles Privacy Details

We keep this Privacy Policy practical by linking each data use to an account action you can recognise.

Account details

When you open an account, we may handle your chosen contact details and verification responses so we can provide login support and connect activity to the correct account. Keep your contact route current; a clear account path helps us respond to a genuine privacy request.

Device and browser signals

Your phone or browser can provide language, operating system, session and connection signals when you access the mobile lobby. We use these technical details to maintain a session, identify unusual access and troubleshoot a page that does not load correctly.

Cookies and local storage

Cookies or similar browser storage can keep a session active, remember basic display choices and help us see whether a page request completed. You can manage browser storage through your device settings, although clearing it may require you to complete the login path again.

Wallet and payment references

A DANA, OVO, GoPay or QRIS event may leave a reference, amount status and time in account records. Bank transfer and virtual account records can be handled in the same way. We use these references to reconcile status and answer receipt questions, not to request your wallet PIN.

Security and retention

We retain account, device and payment records only for the period needed for access, security, support and applicable legal duties. Phone verification, session checks and restricted internal access help protect the account. When a retention period ends, the record is deleted or separated from direct account use where practical.

Changes and contact

You can ask what personal details we hold, request a correction, or ask whether eligible deletion is available through the support desk. Include your account contact and a precise request. We may verify your identity first, and we explain any reason a record must remain available.

Privacy Policy Answers For kami99

These Privacy Policy answers address the account and access questions we hear most often from people in Indonesia. They explain what happens around login, wallets, devices, cookies, retention and privacy requests without asking you to share sensitive credentials. If your situation is not covered, use the support path during 09:00 to 22:00 Western Indonesia Time and include only the details needed to locate your account.

It covers details connected with your account access, device or browser session, cookies, support requests and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account routes. We use those records for access, security, support and required retention purposes.

Phone verification helps us check that the person requesting account access or a privacy change controls the contact route linked to the account. We may ask for this step before discussing personal details, wallet status or a deletion request. Eligibility depends on local law.

Yes. The Privacy Policy covers account-linked references for DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account activity. We may use the reference, time and status to match a payment question, but we do not ask for your wallet PIN or password.

When you access the mobile or desktop lobby, technical signals can include your browser type, operating system, language, session details and connection data. We use them to keep access working, investigate unusual sessions and diagnose loading problems, rather than to read unrelated content on your device.

Send a precise request through the account support path, using the email or phone detail attached to your account. Tell us whether you want access, correction or another eligible action. We may complete phone verification first, then explain the next step and any applicable retention reason.

We keep records for as long as they are needed for account access, payment reconciliation, security, support or legal duties. A DANA receipt reference and a login record may therefore have different retention needs. When the relevant period ends, we delete or separate the record where practical.

You can ask whether eligible removal is available through the support desk. We first verify the request and identify the records involved. Some account, payment or security records may need to remain for a defined purpose, and we explain that position before taking action. Access depends on local law.

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